Limited Product Warranty
Sencorables LLC (“Sencorables”) warrants to the original purchaser that the pressure sensitive underlayment material and the electronics ("Products") shall be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase, (the "Warranty Period").
REMEDIES: If such a defect arises and a Return Good Authorization ("RGA") has been requested from Sencorables within the applicable Warranty Period, Sencorables will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies.
In case of any repair, replacement or refund, ten percent (10%) of the original net price of the product repaired or replaced shall be charged to the Customer or deducted from the refund, as the case may be, for each twelve (12) months’ period that has elapsed following the delivery of the products by Sencorables. The parties agree that Sencorables shall not be liable for any damage less that ten percent (10%) of the total of the Products, for any cost relating to removing, demounting, installation or transportation required for such repairs or replacements, for the disposal of defective Products of for any incidental, consequential or delay damages or for any lost profits.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Sencorables itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
WARRANTY SERVICE: To obtain warranty service, an RGA must be requested from our customer service team within 5 days of the defect becoming apparent during the warranty period. The customer shall assure that Sencorables and third parties instructed by Sencorables shall have unrestricted access to the site and the Products in order to make a determination of the remedial action required. To request an RGA, please contact customer service. For further details please refer to our Return policy and in particular “Additional terms and conditions for warranty service”
EXCLUSIONS AND LIMITATIONS: Sencorables does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Sencorables. For further details please refer to our Terms of Service for details of your rights with respect to use of the software and related services.
Sencorables makes no representation that this product complies with local, state, or federal safety/product standards codes. Should this product fail to comply in any way with those codes, it shall not be considered a defect of materials or workmanship. Sencorables shall not be held liable for any damages resulting from noncompliance.
Except where prohibited by applicable law, this Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Sencorables that can be identified by an authorized “Sencorables” trademark, trade name, or logo affixed to it.
Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Sencorables products and services other than the Products; (b) non-Sencorables products, even if included or sold with a Product, including, without limitation, any counterfeit products; (c) products that are, or Sencorables reasonably believes to be, stolen; (d) consumables (such as batteries); or (e) software, even if packaged or sold with the Product or embedded in the Product.
This Limited Product Warranty does not apply to products with the “Made for Sencorables” or “Works with Sencorables”, “Made for FloorX”, “Works with FloorX”, “Made for Signalmats”, “Works with Signalmats”, logos. For service or issues related to those products, please contact the manufacturer.
This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, disassembled or (re-)installed at a different site or area for which it was intended or modified by anyone who is not authorized by Sencorables, nor does it apply to any cosmetic damage such as scratches and dents.
The Limited Product Warranty does not apply to damage or defects caused by (a) failure to provide reasonable and necessary maintenance; (b) failure to follow operating instructions; (c) use with non-Sencorables products; (d) accident, abuse, misuse, mishandling, negligence, unreasonable use, flood, fire, earthquake or other external causes; (e) normal wear and tear or aging of the Product; or (f) operating the Product; (i) outside the permitted or intended uses described by Sencorables, (ii) not in accordance with instructions provided by Sencorables, or (iii) with improper voltage or power supply.
This limited Product Warranty excludes damages related to (i) transportation, storage, installation, handling, cleaning, maintenance or use of the Product other than in accordance with the instructions and specifications provided by Sencorables and professional standards; (ii) a mechanical cause, including collision, structural changes in or collapse by settling or distortions of the building or adjoining surfaces; (iii) force majeure, which includes fire, floods, standing water, explosions, earthquakes, vandalism, lightning, radiation and/or other extreme and/or unanticipated conditions.
This Warranty is in lieu of implied Warranties under applicable law. Remedies of self-help and price reduction are excluded. The exclusions in this section shall not apply to claims based on personal injury or death. This Warranty may not be assigned without Sencorables' written consent, other than by the assignment by the Customer to the final (project) owner. In the event of such assignment, Sencorables shall be entitled to offset any customer claims against claims by the final (project) owner.
In giving technical assistance to the Customer, the architect, the installer or other tradesman and input for construction drawings, Sencorables shall only be liable for damage that is the direct and exclusive consequence of intent or gross negligence on the part of Sencorables.
This Warranty shall be governed by the substantive law of the state of South Carolina, United States of America. Any disputes shall be referred to and finally resolved by arbitration in the English language.
This constitutes the complete and final agreement involving Sencorables and limited warranty obligations for products. No Sencorables' reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SENCORABLES SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF SENCORABLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of South Carolina, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
NATIONAL STATUTORY RIGHTS: Customers in some jurisdictions may have legal rights under applicable national legislation governing the sale of goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty.